Conversation infrastructure

A conversation engine that cannot make things up.

Deterministic state machines on official WhatsApp and voice channels. Fixed arithmetic scoring. Nothing in the loop writes its own answers.

Architecture

One engine. Six stages.

Every conversation moves through the same pipeline, whatever the industry.

Channel adapterOfficial WhatsApp Business Platform and dedicated voice trunks.
State machineA finite set of states. Each reply is a fixed template.
ScorerWeighted arithmetic out of 100. Same input, same score.
RouterSends the conversation to the matching person or team.
IntegrationsCalendar and booking systems, written to directly.
Shared inboxA human takes over any conversation in one tap.

Guarantees

Invent data: A price, a payment plan, a unit or a table slot is read from your inventory. One that does not exist cannot be sent.
Use unofficial routes: Official APIs only. That removes the ban risk that unofficial WhatsApp automation puts on your main number.
Hide a score: Every score has an audit log: the inputs, the weights, the result.
Use a generative model: No generative model decides, writes or prices anything. Every state change and every score is deterministic.

Verticals

The same engine runs both. Only the vocabulary and the integrations change.