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Not yet reviewed by legal counsel. This document describes the service accurately and commits only to things that are actually true today, but it has not been checked by a qualified lawyer. Treat it as a working draft.

One point is still open and is marked in the text where it appears:

  • A registered postal address for the provider.

Terms of Service

These terms govern a brokerage's use of Kadensio. They are written to be modest and accurate rather than aspirational: the service is early, and the commitments here reflect that honestly.

Last updated 27 August 2026 Version 1.0

01Who these terms are between

These terms are an agreement between Yassin Khalil, a sole trader trading as Kadensio ("Kadensio", "we", "us"), and the business that uses the service ("Customer", "you").

Contact: [email protected].

Open item

A registered postal address has not yet been added. It will be filled in before these terms are finalised.

By using the service you accept these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

02What the service does

Kadensio answers property leads on WhatsApp for real estate brokerages. Specifically, the service:

  • Receives inbound WhatsApp messages sent to your registered business number, and can receive leads from a website form or a Facebook lead ad.
  • Replies automatically, asks the lead which language they want, and runs a configurable qualification.
  • Produces a score from a fixed set of weighted factors, each with a written reason.
  • Routes each lead to the salesperson whose project coverage matches.
  • Offers appointment slots and, where you have connected a Google Calendar, writes the booked viewing to it.
  • Sends reminders and escalations when a lead is not acknowledged.
  • Provides a web dashboard for your team to work the resulting queue.

We may change how the service works over time. We will not remove a capability you actively depend on without telling you first.

03Accounts and access

You are responsible for the accounts you create, for keeping credentials secure, and for everything done under them. Tell us promptly if you believe an account has been compromised.

You are responsible for the conduct of your own agents and staff using the service, including anything they send to a lead through it.

04Your obligations

Lawful basis for the leads you route through the service

This is the most important one. You are the controller of your leads' personal data. You must have a lawful basis for collecting it and for contacting those people, and you must be able to demonstrate it. That includes:

  • Only routing through the service leads who contacted you, or who submitted an enquiry to you, or for whom you otherwise hold a valid basis to make contact.
  • Giving those people the privacy information the law requires, including who you are and how their data is used.
  • Honouring opt-outs, including any recorded by the service.
  • Not uploading purchased, scraped or otherwise unlawfully obtained contact lists.

We do not verify the provenance of your leads. That is not something we can see, and it remains your responsibility.

Accuracy of your configuration

You are responsible for what you configure: the qualification questions and their wording, any additional languages you supply, project and coverage definitions, salesperson assignments, appointment availability, and scoring thresholds. The service does what your configuration tells it to. If the configuration is wrong, the output will be wrong in the same way.

Your own agents

Your salespeople act for you, not for us. You are responsible for how they use the dashboard, what they send to leads, and how they handle the data they see.

05Meta and Google platform policies

The service runs on the official WhatsApp Business Platform and, optionally, the Google Calendar API. Both come with rules set by those companies, not by us, and both can suspend access.

You must comply with:

If Meta or Google restricts, suspends or bans your account, number or template, that is a decision by them. We will help you understand what happened and, where we can, help you respond — but we cannot overturn it, and we are not liable for it.

06Acceptable use

You may not use the service to:

  • Send unsolicited bulk messages, or message people who have not opted in or who have opted out.
  • Send unlawful, deceptive, harassing, threatening or discriminatory content.
  • Misrepresent who you are, or impersonate another business.
  • Handle special category personal data — health, biometrics, religious or political views — which the service is not designed for.
  • Attempt to access another customer's data, probe or circumvent access controls, or interfere with the service's operation.
  • Reverse engineer the service, or resell or sublicense access without our written agreement.
  • Use the service to build a competing product.

If we find a serious or repeated breach, we may suspend access. Where the circumstances allow it, we will tell you first and give you a chance to put it right.

07Fees and messaging costs

Subscription fees, if any, are agreed with you separately and in writing. Nothing on this page sets a price.

Meta messaging fees

Meta charges for messages sent through the WhatsApp Business Platform. Those charges are set by Meta, vary by country and message category, and change from time to time without our involvement.

These fees are billed at cost and are your responsibility. We do not mark them up. Where messaging runs through an account we hold on your behalf, we pass the charge through unchanged and will show you the underlying figures on request.

Message volume follows how many leads you receive and how they behave, so the cost is not fixed and we cannot forecast it for you.

08Availability

We aim to keep the service running continuously and to fix problems quickly. We monitor it and we care about it working.

We do not offer a service level agreement at this stage. There is no committed uptime percentage, no guaranteed support response time, and no service credit. Saying otherwise would be a commitment we are not yet structured to honour, so we are not going to make it.

The service depends on Meta, Google and our hosting provider. An outage at any of them will affect the service and is outside our control.

We may take the service down for maintenance. Where a planned window is likely to be disruptive, we will give you notice.

If a service level agreement becomes something you need contractually, tell us and we will discuss what we can commit to in writing.

09Data protection

For your leads' personal data you are the controller and we are the processor. That relationship is governed by the Data Processing Addendum, which forms part of these terms.

How we handle personal data generally is described in the Privacy Policy.

If the DPA and these terms conflict on a data protection question, the DPA wins.

10Intellectual property

The service, its software, and the Kadensio name and marks belong to us. These terms give you the right to use the service, not ownership of any part of it.

Your data stays yours. Lead records, messages, qualification answers, scores and appointments are your content. We claim no ownership of them and use them only to provide the service to you, as set out in the DPA.

We may use aggregated, fully anonymised operational statistics — volumes, latencies, error rates — to run and improve the service. This never includes personal data and can never be traced back to you or your leads.

If you send us feedback or a suggestion, we may act on it without owing you anything for it.

11Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care.

Beyond that, and to the extent the law allows, the service is provided "as is". We do not warrant that it will be uninterrupted or error free, that it will meet any particular commercial objective, or that any lead score will predict what a person actually does.

The score is a ranking aid built from your own configuration. It is not advice, and it does not make decisions for you.

We hold no security certification — no ISO 27001, no SOC 2 — and have not been independently audited. We carry no professional indemnity or cyber insurance at this stage. We would rather say so than let you assume otherwise.

12Limitation of liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

  • Neither party is liable for indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings, or loss of goodwill.
  • Our total aggregate liability arising out of or in connection with these terms is limited to the greater of the fees you paid us in the twelve months before the claim arose, or USD 100.
  • We are not liable for loss caused by a third-party platform, including any Meta or Google suspension, ban, policy change, price change or outage.
  • We are not liable for loss caused by your configuration, your lawful basis for contacting a lead, or your agents' conduct.

These limits reflect the price of the service and the stage it is at. If you need a higher cap, tell us and we will discuss it in writing.

13Term and termination

These terms apply from when you start using the service until either party ends them.

  • You may terminate at any time, for any reason, by telling us in writing. Thirty days' notice is appreciated but not required.
  • We may terminate on 30 days' written notice.
  • Either party may terminate immediately for a material breach that is not fixed within 14 days of written notice, or if the other becomes insolvent.
  • We may suspend immediately where continuing would breach a platform policy, break the law, or put other customers at risk. We will tell you why.

The sections on intellectual property, liability, and governing law survive termination.

14Data return and deletion

On termination:

  1. For 30 days, you can ask us to export your data. We will provide lead records, messages, qualification answers, scores and appointments in a structured, machine-readable format at no charge.
  2. After that window, we delete your data from the live database.
  3. Encrypted backups age out on a 35-day rolling cycle, so a deletion propagates out of backups within 35 days of being made.
  4. We retain audit log entries recording that events occurred, for up to 24 months. These record system activity, not message content.

You can ask for deletion sooner than the 30-day window, and we will do it.

Calendar events already written to your Google Calendar belong to you and stay there. Delete them in Google Calendar if you no longer want them.

15Changes to these terms

We may update these terms. The date at the top changes when we do.

For a change that materially affects your rights or obligations, we will give you at least 30 days' notice by email. If you do not accept the change, you may terminate before it takes effect, and that is a perfectly reasonable response.

16Governing law

These terms, and any dispute or claim arising out of or in connection with them — including a non-contractual one — are governed by and construed in accordance with the law of England and Wales.

The courts of England have exclusive jurisdiction to settle any such dispute or claim.

What this clause does not do

Choosing English law settles which law governs this agreement. It does not change which data protection regimes apply to the personal data the service handles, and it is not intended to.

Those regimes apply on their own terms, according to where the data subjects are and where the processing happens, regardless of the law chosen here. The Privacy Policy covers all three that are relevant to Kadensio:

  • The EU General Data Protection Regulation (Regulation 2016/679).
  • Egypt's Personal Data Protection Law, Law No. 151 of 2020.
  • The UAE Personal Data Protection Law, Federal Decree-Law No. 45 of 2021.

The Data Processing Addendum governs the processor obligations that follow from them, and nothing in this section limits it.

Nothing in this section removes a mandatory statutory right that a customer has under the law of its own country where that right cannot lawfully be excluded by agreement.

17Contact

Questions about these terms go to [email protected].

See also the Privacy Policy and the Data Processing Addendum.